Please read these Terms & Conditions carefully before registering an account or using any service offered by yagoal. By accessing the platform you confirm that you have read, understood, and agree to be bound by these terms in their entirety.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you (the "Player") and yagoal. If you do not agree to any part of these terms, you must not register an account or use any service provided by yagoal. Your continued use of the platform constitutes ongoing acceptance of the most current version of these Terms & Conditions.
For the purposes of these Terms & Conditions, the following definitions apply throughout all documents, policies, and communications published by yagoal:
You must be at least 21 years of age to register an account with yagoal or to use any of its Services. This age threshold applies to all players, including those accessing the Platform from Indonesia, where the minimum legal gambling age standard aligns with international responsible gaming guidelines of 21+. yagoal strictly prohibits gambling by minors and will immediately terminate any account found to belong to an individual under 21 years of age, forfeiting any balance therein.
By registering with yagoal, you represent and warrant that you are accessing the Platform lawfully under the laws and regulations applicable in your jurisdiction of residence. Online gambling is legally complex in Indonesia; players are solely responsible for ensuring that their use of the Platform does not violate any applicable local law, regulation, or ordinance. yagoal does not represent that the Services are legal in any particular jurisdiction.
Each individual player is permitted to hold one (1) Account only. The creation of multiple accounts — whether under the same name, device, IP address, household address, payment method, or any combination thereof — is strictly prohibited. yagoal reserves the right to close all associated accounts and confiscate balances if multiple account use is detected.
The following categories of persons are ineligible to register or maintain an Account with yagoal:
To access the Services, you must complete the yagoal registration process by providing accurate, complete, and current personal information including your full legal name, date of birth, residential address, email address, and a valid Indonesian mobile telephone number. You agree to update this information promptly if any details change.
You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party, allow any third party to access your Account, or use any automated means to access the Platform without prior written authorization from yagoal. yagoal will not be liable for any losses arising from unauthorized Account access where the breach resulted from your failure to protect your credentials.
Providing false, misleading, or incomplete information during registration or at any subsequent point constitutes a material breach of these Terms & Conditions. yagoal reserves the right to suspend or permanently close an Account, and to retain any balance therein, if it determines that false information was submitted at any stage of the registration or KYC process.
All yagoal Accounts for players accessing the Platform from Indonesia are denominated in Indonesian Rupiah (IDR / Rp). All deposits, withdrawals, bets, winnings, bonuses, and fees are calculated and displayed in IDR. yagoal does not charge currency conversion fees; however, your bank may apply standard transfer fees for which yagoal accepts no liability.
Prior to processing any withdrawal request, yagoal requires all account holders to complete a Know Your Customer (KYC) verification process. KYC is a one-time procedure for standard verification; additional documentation may be requested for elevated withdrawal amounts or in cases where yagoal's risk team identifies anomalies requiring further review.
Acceptable identity documents for KYC verification include:
Proof of address documents (utility bill, bank statement, or government correspondence issued within the last 90 days) may be required at yagoal's discretion. All submitted documents must be legible, unaltered, and clearly display your name, date of birth, and photograph where applicable.
yagoal's compliance team will process submitted KYC documents within one (1) to three (3) business days under normal circumstances. Players will be notified by email of the outcome. Withdrawals will remain on hold until KYC verification is successfully completed.
yagoal implements KYC procedures in compliance with international anti-money laundering (AML) and counter-financing of terrorism (CFT) standards. Document submission is encrypted and stored securely. We do not use your identity documents for any purpose other than compliance verification and fraud prevention.
yagoal currently accepts deposits and processes withdrawals via the following Indonesian banking institutions: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI (Bank Syariah Indonesia). Supported payment methods are subject to change; the current list is always displayed in the Account cashier section.
yagoal operates strict anti-money laundering controls. Depositing funds without genuine intention to use the Services for gaming purposes is prohibited. yagoal reserves the right to freeze accounts and report suspicious financial activity to relevant authorities in accordance with applicable international AML regulations. Depositing funds and immediately requesting withdrawal without substantive gameplay constitutes suspicious activity under yagoal's AML policy.
yagoal offers various promotional bonuses including welcome deposit bonuses, reload bonuses, weekly cashback, free spins, and referral rewards. Each promotion is governed by its own specific terms regarding minimum deposit, eligible games, wagering requirements, maximum withdrawal from bonus winnings, and validity period. Players must read individual promotion terms before opting in.
All Bonus Funds are subject to wagering requirements before they may be withdrawn as real money. The applicable wagering multiplier is stated in each individual promotion's terms. As a general guide: welcome bonuses carry a 30x wagering requirement; reload bonuses carry 25x; cashback carries 5x. Game contribution rates vary: slots typically contribute 100% toward wagering requirements; table games such as Baccarat, Roulette, and Blackjack typically contribute 10% to 20%. Crash games contribute 50%. Specific contribution rates are published in the promotion terms.
yagoal reserves the right to void bonus funds, confiscate associated winnings, and suspend or permanently close accounts where it determines that bonus abuse has occurred. Bonus abuse includes but is not limited to: creating multiple accounts to claim the same promotion, using automated betting patterns designed to fulfill wagering requirements with minimal risk, exploiting errors in bonus calculations, and colluding with other players to fulfill wagering requirements artificially.
While Bonus Funds remain subject to active wagering requirements, the maxi mum permitted bet per round or spin is Rp 100.000. Bets exceeding this limit during an active bonus wagering period may result in forfeiture of the bonus and any associated winnings, at yagoal's sole discretion.
Bonus Funds that are not wagered within the validity period stated in the promotion terms will expire and be removed from the Account automatically. yagoal is under no obligation to notify players individually prior to bonus expiry. Players are responsible for monitoring the validity periods of bonuses credited to their Accounts.
All sports bets placed on the yagoal platform are subject to the specific rules governing each sport and market type. For football markets — including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and international competitions such as the FIFA World Cup and the AFF Championship — standard Asian handicap, over/under, 1X2, correct score, first goalscorer, and mix parlay (accumulator) rules apply as published in the sports betting rules section of the Platform.
yagoal reserves the right to void any bet placed on an event that is cancelled, postponed beyond 24 hours, or abandoned before a result can be determined, unless specific market rules state otherwise. Bets placed on events subsequently found to have been subject to match-fixing or manipulation will be voided and stakes returned, regardless of the apparent outcome.
In the event that odds, prices, or game parameters are published due to a technical or human error that is clearly incorrect relative to market standards (for example, odds of 1000/1 on a heavy sports favorite), yagoal reserves the right to void any bets placed on such erroneous odds and return stakes to affected accounts. yagoal will exercise this right reasonably and will not use it to avoid paying legitimate winnings on correctly priced markets.
All casino games — including slots provided by Pragmatic Play, Pocket Games Soft, NetEnt, Microgaming, and other licensed studios; live dealer games from Evolution Gaming; and crash game titles — operate using certified Random Number Generator (RNG) technology or live-streamed dealer procedures from licensed studios. Published RTP (Return to Player) percentages are accurate and independently audited. yagoal does not manipulate game outcomes.
In the event of a network disconnection during an active bet or casino game round, the outcome of the round will be determined by the game server's record, which is the authoritative source of truth. yagoal is not liable for losses incurred due to a player's internet service interruption. For live dealer games, the casino studio's own disconnection policy applies and will be honored by yagoal.
The following conduct is strictly prohibited on the yagoal platform and constitutes a material breach of these Terms & Conditions:
Consequence of Prohibited Conduct: yagoal reserves the right to immediately suspend or permanently close any Account involved in prohibited conduct, forfeit all balances and pending winnings, and report relevant information to appropriate legal authorities where required by law.
All content on the yagoal Platform — including but not limited to the brand name, logo, website design, text, graphics, game interfaces, software code, odds data, and promotional materials — is the exclusive intellectual property of yagoal or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal entertainment purposes in accordance with these Terms & Conditions.
You may not copy, reproduce, distribute, publish, display, create derivative works from, or commercially exploit any yagoal content without express prior written consent from yagoal. Unauthorized use of yagoal intellectual property may result in Account termination and legal action.
yagoal endeavors to maintain continuous platform availability but does not guarantee uninterrupted access to the Services. Scheduled maintenance, emergency technical work, or circumstances beyond yagoal's reasonable control (including but not limited to acts of God, internet infrastructure failures, regulatory actions, or cyberattacks) may result in temporary service unavailability. yagoal will not be liable for any losses — including missed betting opportunities or casino game interruptions — arising from Platform downtime.
To the maximum extent permitted by applicable law, yagoal's total aggregate liability to any Player in connection with these Terms & Conditions, the Platform, or the Services shall not exceed the total amount deposited by that Player into their yagoal Account in the 30 calendar days immediately preceding the event giving rise to the claim.
yagoal shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including loss of profits, loss of data, reputational harm, or loss of opportunity, arising from or connected to your use of the Platform, even if yagoal has been advised of the possibility of such damages.
You acknowledge that gambling involves an inherent risk of financial loss. You accept the Services on an "as is" basis and take full responsibility for all bets placed and games played from your Account. yagoal is not responsible for your gambling decisions, the outcome of any game or sporting event, or the financial consequences of your use of the Platform.
You may close your Account at any time by contacting yagoal customer support. Upon account closure, any real-money Balance remaining after the deduction of applicable bonus funds and pending withdrawal obligations will be returned to you via your registered bank account within 5 business days, provided KYC verification has been completed.
yagoal reserves the right to suspend, restrict, or permanently close any Account at its reasonable discretion, including in circumstances where: a Player breaches any provision of these Terms & Conditions; a Player's Account shows evidence of fraud, collusion, or bonus abuse; a Player fails to complete KYC verification within a reasonable timeframe; or regulatory or legal requirements necessitate Account closure. yagoal will endeavor to provide notice of Account closure where legally permitted to do so, except in cases where security or legal considerations prevent disclosure.
Upon Account termination for breach of these Terms & Conditions, yagoal reserves the right to forfeit all Balances, Bonus Funds, and pending winnings associated with the Account. Termination does not affect any accrued rights or obligations that arose prior to the termination date.
yagoal collects, processes, stores, and protects your personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account with yagoal, you consent to the collection and processing of your personal data as described in the Privacy Policy. You are encouraged to read the Privacy Policy carefully before registering.
yagoal uses 256-bit SSL encryption to protect all data transmitted between your device and the Platform. Personal data is stored on secure servers and is never sold to third parties. For full details of data handling practices, please refer to the Privacy Policy.
yagoal is committed to promoting responsible gaming practices. The Platform provides all registered players with access to self-exclusion tools, deposit limits, loss limits, session time limits, and reality-check notifications. These tools are accessible at any time from within the Account dashboard.
If you believe that your gambling is causing financial, emotional, or relational harm to yourself or others, we strongly encourage you to use the available self-exclusion tools and to seek professional support. For full guidance on responsible gaming resources and self-help tools, please visit our Responsible Gaming page. yagoal enforces a strict 21+ age policy and will suspend any Account found to be operated by a minor.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which yagoal holds its applicable international gaming license. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through yagoal's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of that licensing jurisdiction.
yagoal's internal dispute resolution process requires Players to submit a written complaint to the support team in the first instance. yagoal will acknowledge the complaint within 48 hours and endeavor to resolve it within 14 calendar days. Where a resolution cannot be reached, Players may escalate the matter to the applicable independent dispute resolution body designated by the licensing authority.
yagoal reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered Players via email to the address on file and/or via a prominent notice on the Platform at least 7 calendar days prior to the change taking effect, except where immediate amendment is required by law or regulation.
Your continued use of the Platform after any amendment takes effect constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease using the Platform and request Account closure prior to the effective date of the changes.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the yagoal Platform, please contact our customer support team. We are available 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri, Indonesian Independence Day, and Nyepi.
Support Email: [email protected] (plain text — not a clickable link)
Support Hours: 24/7, all days including public holidays (WIB, UTC+7)
Responses to email inquiries are typically delivered within 2 hours during peak hours (08:00–22:00 WIB) and within 6 hours during overnight hours. Live chat is available directly within the Platform for faster resolution of common account and payment queries.
All players must be at least 21 years of age. Age verification is mandatory before any withdrawal is processed. Accounts belonging to minors will be permanently closed and balances forfeited under yagoal's zero-tolerance minor protection policy.
Deposits and withdrawals are processed via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and BSI. All transactions are denominated in IDR. Minimum deposit is Rp 50.000; withdrawals processed within 1 to 24 hours for verified accounts.
All data transmitted through yagoal is protected by 256-bit SSL encryption. KYC documents are stored on secure servers and used exclusively for identity verification and fraud prevention. yagoal never sells personal data to third parties.
Every promotion published by yagoal carries a clearly stated wagering requirement, game contribution rate, maximum bonus bet limit, and expiry period. We do not hide conditions in obscure small print. All bonus terms are published in plain English before you opt in.
Deposit limits, session time caps, loss limits, reality checks, and self-exclusion are all available directly from your Account dashboard. yagoal's responsible gaming framework complies with international best practice standards and is enforced without exception.
Our customer support team — staffed entirely by native Indonesian speakers — is available around the clock via live chat and email. Average first response time is under 2 minutes during peak hours (08:00–22:00 WIB). All complaints are acknowledged within 48 hours.
Our support team is available 24/7 to clarify any aspect of these Terms & Conditions. You can also review our FAQ for answers to the most common account, payment, and bonus questions, or visit our Responsible Gaming page for guidance on safe play tools.